About ERS

Too often, we see people relying on old, stale and ineffective experience measures and standardized programs because that is what the customer experience rule book calls for. At Experience Renewal, we believe that the pace of change today renders this approach useless. We seek to find Exceptional Experiences in every organization we work with and inspire them to use this knowledge as the dynamic foundation for business success and transformation. Our Experience Design brings understanding, value and excitement to every organization with the courage to venture on the journey!

We specialize in the following techniques and technologies to bring Exceptional Experiences to life:

Experience Design and implementation development

Collaborative ideation and discovery

Experience Mapping

Immersion experiment development

Qualitative online, mobile and in-person insights gathering for customers and employees

Eye Tracking

In-Store Shopalongs

Solutions mapping workshops and action planning

Strategic planning for customer experience blueprints

Dynamic presentation development and delivery

Customer Experience Thought Leadership seminars

Experience Activation and Choreography — sales process, education and training