At Experience Renewal [ERS], we are committed to helping our clients leverage their customer and employee experiences to bring their brands to life through innovative engagement and purposeful experience design. We believe in the power of customer insights to frame the understanding and also rely on innovative ideation and experience immersion techniques to plot out a sustainable system of renewal and regeneration.
ERS understands that creating world-class experiences takes more than insights. It requires innovative choreography to bring multiple stakeholders and ideas together to build a useful implementation plan that creates growth and success for both the client and the customer.
We focus on the WHY of behaviour, allowing us to understand customer and employee perceptions, needs and wants in all parts of their lives and for all types of businesses. We are the Masters of Interaction: we are in the experience with your customers and employees and act as their voice.
We believe that research needs to provide far more than just data: it must provide access into the truest understanding of customer behaviour and lead to actionable insights.
We look at people and understand them as human beings, not just customers. We employ the latest technologies to allow us to chronicle their experiences and understand them in their natural pattern as they explore your products and spaces.
Let’s talk about your customer experience needs! Please leave us your contact information and we’ll be in touch shortly.
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